Solutions by industry
Deliver a unique, personalized experience to your customers while making your operations more efficient with Cortana Intelligence Suite solutions. Capture and analyze your untapped data for operational analytics that meet the demands of any business—from manufacturing to retail to the public sector.
Turn cost centers into profit centers
By providing exceptional field service of your smart-connected products, you’ll move from a costly break-fix model to a proactive and predictive service model. Automatically detect equipment anomalies, generate service tickets, and identify tools, parts, and service technicians to deliver a first-time fix—a vital metric in gauging field service performance.
Make more accurate predictions
Avoid sabotaging production goals by more accurately predicting events that could cause outages or degrade performance. This helps reduce downtime while optimizing maintenance cycles and data visibility.
Get products right the first time
Capture and integrate real-time product usage data and customer feedback into your design process. Foster a culture of innovation by making it easy to connect to stakeholders across function areas, partner companies, and customers to evolve ideas and deliver innovative products together.
Get a complete picture of customer interaction
Combine your web data with customer data from other channels to see how customers interact with you. Use this multichannel data for informative visualizations, cross-channel marketing capabilities, and predictive analytics.
Help stop fraud even before it happens
Gain a comprehensive view of your overall fraud risk to help prevent it. Detect fraud, waste, and abuse with a high degree of accuracy.
Create an integrated view of risk exposure
Measure exposure and risk across all risk types. Independently calculate and separately assess compliance risk, credit risk, market risk, and firm-wide risk.
Predict what customers will be more receptive to
Deliver a more personalized service while maximizing your revenue. Predict and design bank offers that result in less customer churn and higher cross-sell and up-sell.
Be more responsive and collaborative
Implement controlled yet collaborative partnerships between your consumer packaged goods (CPG) business and your retail customers. Define territories and channels, ensure product availability, and maintain consistency of in-store experiences through tight planogram compliance checks and a rapid feedback loop.
Take better stock of your inventory
Get a better understanding of inventory demand patterns, supply networks, and customer service requirements. Obtain a real-time view to assess inventory levers, predict product fulfillment needs, and identify potential backlog issues.
Transform the consumer experience
Turn individual customer interactions into relevant, contextual, and personalized engagement for inbound marketing. Create opportunities for deep market segmentation, better conversion, higher lifetime value, and greater retention throughout the customer lifecycle.
Work closer with your community
Give your government agency the ability to automate incident reports, responses, and resolutions. Both citizens and internal staff can input and manage requests from any device, anywhere, at any time.
Deliver services in the field more efficiently
Move from a costly break-fix model to a proactive and predictive service model. Automatically detect infrastructure anomalies, generate service tickets, and identify tools, parts, and service technicians to deliver a first-time fix—a vital metric in gauging field service performance.
Increase operational control and insight
Get deeper visibility into your service performance and role-based dashboards. Gather the right content to perform real-time analytics on for faster, more accurate decision making.
Improve network efficiency
Better manage government network traffic with real time analytics and predictive modeling. Ensure efficient and fair use of resources and enable long-term demand planning.
Improve the quality of care
Better match patients' health needs by delivering the right kind of care to the right person at the right time. Connect independent teams with real-time collaboration across devices and locations to increase the efficiency and quality of care.
Increase operational efficiency
Transform your data into insights that enhance patient outcomes and identify health trends and risks. Plus, analyze internal processes to streamline operations and reduce costs.
Deliver a more accurate diagnosis
Aggregate patient data from hospital systems and care providers for more accurate insights on both current care and preventive measures.
