Lots of companies will rent you access to their raw computing infrastructure. But your cloud doesn't operate on infrastructure alone. It takes a wide variety of specialized engineering skills to architect and manage not only the infrastructure, but also the many complex tools and applications that run on top of it, including the latest data engines and ecommerce platforms. With other providers, that's your responsibility. But we do things differently at Rackspace.
We are the number one managed cloud company. Everything we offer is managed. That's because we believe:
Most big providers offer only multi-tenant public cloud. They argue that one size fits all. We disagree. We think you deserve the best fit for your unique IT needs, across multi-tenant and single-tenant platforms, in your data center or ours. That’s what you get from Rackspace, a leader in hybrid cloud solutions.
We back our managed cloud with an industry-leading 100% Network Uptime Guarantee. Our approach is designed to keep you up and running fast and lean—so you can focus on hiring only the engineers who will differentiate your business.
Our leadership in the managed cloud has been recognized by industry analysts and some of the biggest, most demanding customers on the planet. Our accolades include:
Every year, Gartner evaluates hosting providers according to completeness of vision and ability to execute. We have been positioned as a leader in the 2015 Magic Quadrant for Cloud-Enabled Managed Hosting, North America 3 years in a row. We have also been positioned as a leader in the 2015 Magic Quadrant for Cloud-Enabled Managed Hosting, Europe.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.We believe that hosting goes beyond infrastructure to the service level. That's why we offer around-the-clock Fanatical Support® from Cloud Engineers—included with every cloud account at no additional charge. We truly believe in best-fit, best-value infrastructure and service.
Some cloud vendors provide basic break-fix support. Fanatical Support is different. It's a results-obsessed, can-do approach to customer service that infuses everything we do. You don’t pay extra for it. It comes as standard equipment.
Fanatical Support means that our engineers and their specialized expertise are always available to you, 24x7x365. We do some of our best work at 3 a.m. Sunday and on Thanksgiving Day.
Our customers think of us as an extension of their teams—and that’s how we think of ourselves. We’re available for everything from guidance on your IT architecture to helping you implement proactive monitoring and DDOS protection solutions for your infrastructure, and offering application-level support for, say, Hadoop and Hybris.
Our industry-leading service level agreements guarantee exceptional reliability and uptime. We’ve delivered 99.999% infrastructure uptime for years. But we regard our SLAs as just the beginning of our commitment. Fanatical Support means that we’re driven to exceed your expectations, to always have your back, and to serve as full partners in your success.
It isn’t just expert and friendly service (though that’s part of it). It’s the result of a complex business process that we’ve refined for 15 years.
It starts with the way we hire: for attitude and aptitude. Then we train for technical skills. We do that at scale, in our offices worldwide and through local colleges, constantly enhancing each Racker’s ability to leverage the latest technologies on your behalf.
Fanatical Support is something that we measure carefully by surveying about 1,000 of our 300,000+ customers every day. Support teams are assessed and rewarded based on those surveys and on the proportion of their customers who stay with us, grow with us, and recommend us to their friends.
Fanatical Support flows from our belief that exceptional customer service can’t be commanded. It can only be volunteered by Rackers who are empowered to spend time and resources to serve their customers, without asking anyone’s permission—who get to know their customers and find fulfillment in helping them succeed, grow, invent things, and create jobs.
Fanatical Support flows from the strength of a workplace culture that has helped us become one of the best places to work. Our culture has attracted so many applicants that we accept a smaller percentage than Harvard does. It’s no coincidence that we hire a lot of military veterans. We’re the few, the proud.
