| On-Demand Service | Fully Managed Service | |
|---|---|---|
|
Amazon Web Services
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Navigator™ Tooling and Automation + Certified AWS Experts when you need them. | Aviator™ Our certified experts will manage your AWS cloud 24x7x365. |
|
Microsoft® Azure®
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Navigator™ Tooling and Automation + Certified Microsoft Azure experts when you need them. | Aviator™ A 24x7x365 fully managed Microsoft Azure experience delivered by certified experts. |
|
OpenStack® Public Cloud
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Managed Infrastructure We provide guidance and best practice recommendations to help you improve the availability, scalability and security of your cloud. | Managed Operations All the features of Managed Infrastructure, plus we’ll handle the System Administrator tasks, routine maintenance and troubleshooting of your OpenStack cloud. |
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Dedicated
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Managed Round-the-clock server and network operations support including Rackspace-tested OS patching, managed backups and 100% network uptime guarantee. | Intensive® All the features of Managed, plus guaranteed response times for support requests and advanced system performance and device monitoring services to help ensure your critical workloads are running at their best. |
The cloud runs on its own.
With lots of help.
The Cloud is Hard. Flexible Service Offerings + Certified Expertise Makes It Easier
Our service levels are matched to your business needs, but they all have one thing in common: They’re powered by expertise and Fanatical Support® across the world’s leading clouds and technologies. Our certified experts are only a phone call, chat or email away. They can help you architect, migrate, secure and optimize your workloads, whether you’re just starting out on the cloud or already using it at massive scale.
Rackspace Service and Support — Real Experts, Real Choice
Delivered by Real People
Fanatical Support® is available 24x7x365 via phone, chat and email.
Complete Control
From self service to a completely hands-on implementation, you decide how much support you need.
Unparalleled Expertise
We’re one of only four companies who have built and scaled a cloud. And of those, we’re the only ones who also provide support on top of the leading clouds.
Discover How Reliable Your Cloud Can Be. We’re Always Here and Ready to Help.
Fanatical Support
It’s the results-obsessed customer service and specialized expertise that’s been part of our DNA since 1999. Our people — we call them Rackers — go above and beyond to support your business around the clock. And if things go wrong, we make it right. Gartner has recognized us as a leader in their Magic Quadrant for Cloud Enabled Managed Hosting.
Service Options Matched to Your Needs
Whether you want full control or you want us to do all the heavy lifting, we offer a flexible range of service levels across the world’s leading clouds.
Committed to Keeping You Up and Running
Responsive Account Teams
No matter what service level you choose, our approach puts you in touch with a team of cloud engineers, architects and specialists who know your technology stack. They also know your name. Technical Onboarding Managers and Account Managers are available to offer best-practice recommendations or help you plan your next big migration.
Service Level Agreements (SLAs) That Matter
Because we’re committed to keeping you up and running, we offer a range of competitive SLAs across our technology products and platforms. When hosted at Rackspace, we provide a 100% Network Uptime Guarantee.
We Can Manage Security For You
Rackspace Managed Security helps you protect your IT environment from Advanced Persistent Threats (APTs) and other cyberattacks. We provide deep security expertise, leading technology and advanced threat intelligence, tailored to your business needs, for a 24x7x365 defense.
Your Digital Applications, Fully Managed
Lots of cloud providers support the infrastructure but not what’s running on it — your applications. Managed Application Services (MAS) delivers up to a 100% Production Platform Uptime Guarantee for the most critical applications in your business.
